The term "Why" is so important within project and business planning. It also is key to help manage potential conflict and prevent mis-understanding and mis-communication.

Do not get sucked into the cyclone of crisis, that is common enough in the work world and we all have responsibility to diffuse it before it begins.  Is always a two way street between two people that communicate..... Sender - Receiver.

A key tool is to formalize these questions so they become habit.  Utilize them when someone is in a high state of stress, anxiety, anger or frustration, or are quickly jumping to things during times of diress or conflict or uncertainty.

STEPS:
Start out by stating the term in neutral as possible voice, the word:   " Interesting"

Then pause.... maybe a few silent nods of your head, with a neutral look on your face.....  this presents a non-judgmental message which should have low risk for the other person to go into fear, hurt, defensive or attack mode.

Then ask two types of questions, based on the situation:
1 - Tell me more

2 - Why did you
a) say that
b) do that
c) ask me this


The more I look at this tool, the more I also see that I should not only use it at work, but also in personal life with partner, friends, family!   Is a great way to live and a great foundation tool!